Just Give me the Orange!
Monday, February 23rd, 2009It was the beginning of the year when I first saw the “modern” design look of Tropicana’s new packaging. I stopped the cart immediately to run over and grab the first carton I could get my hands on to examine all of its design elements (Most of you reading this blog I assume understand this instinct to look at every angle of this new packaging, while others of you just nod and smile). Now, I have enjoyed OJ all my life, and would consider myself to be a prime customer target in the cutthroat game of pulverized citrus played by the major citrus syndicates. During the next few weeks after I saw the packaging I had at least a handful of conversations about it with agency and non-agency people around town, while also reading at least a couple of articles about this subject. Each conversation and article ended with the same conclusion … this was a bad move by Tropicana. As it turns out we weren’t the only ones.
The New York Times had a great article yesterday about the backlash Tropicana received in this “brave new customer finger tip feedback world”. Apparently a small, loyal and very vocal group sent countless emails, posted numerous posts and even tweeted (The Dylan’s of the world still love their OJ) about how much they despised the new Tropicana packaging. I believe this gives us a great opportunity to look at brands and how customers react when a brand promise is broken. One of my mentors out of college was a great brand strategist and he always instilled into his clients that your brand represented a promise you had with your customer. Your job as the keeper of your brand is to make sure that at all of your communication touch points ring true with this promise. I feel that Tropicana committed major brand FAIL breaking their promise of being a wholesome, natural orange juice (Straw Sticking out of Orange, can’t get much more natural than that!), for something more modern and up-to date.
Tropicana has decided to bring back the Orange (Crowd goes wild!) But, do you think this could be a mistake in the long run? Obviously they went through a lot of meetings and God forbid, focus groups to make this decision. Was this change to soon? Did they not wait long enough for the customers to get used to it? What do you think?















